Your questions

The website's catalog presents a selection of the product offerings you can find in PULLIN stores. Despite searching by reference or filter, can't find the item you're looking for? Contact our customer service team, describing your search as precisely as possible. We'll get back to you as soon as possible.

Yes, item prices are inclusive of VAT (VAT applicable in France). You will therefore not have to pay any additional taxes for deliveries within France.

For orders outside France, when the package intended for export reaches its destination, the recipient will be responsible for paying any taxes or customs duties applicable to the destination country. Details of the taxes applicable to your order are specified in your shopping cart, as well as on your order confirmation and invoice.

Yes, you can view it from each product page.

Your order takes place in several stages:

1. ADDING ITEMS TO YOUR CART: Each item is presented in a product sheet that details its characteristics (photos, zoom, composition, etc.). This sheet is accessible by browsing the different sections of the online catalog.

To add an item to your cart, go to its page. Then select the size and/or color you want. Click "add to cart." The cart located at the top right of your screen will inform you that your addition has been processed by indicating the number of items it contains. You can then decide whether to finalize your order or continue shopping online.

• VALIDATE YOUR BASKET: To finalize your order, you must first validate your basket.

A mini-menu will appear, summarizing all your additions if your cart is not empty. Click on "Order" to access the summary page of your order. You can then modify the size and quantity of the items you have selected.

The shipping cost is shown for delivery to France by default. You can change the delivery country to simulate the amount of the fees that will be charged to you.

A discount code insert is also reserved for you. If you received one of our discount codes, please enter it in the space provided to benefit from your offer. The total VAT amount for the products as well as the contribution to the delivery costs are also specified. Click on the "order" button to save your cart and continue your order.

• ENTER DELIVERY AND BILLING DETAILS: You will now access a form for entering your delivery and billing details.

If you have already placed an order on www.pull-in.com, you have a customer account. Log in using your email address and password. This way, you will not have to re-enter your delivery and billing details. You will, however, have the option to provide new details if necessary. Fields marked with an asterisk (*) are required.

This first form is reserved for your delivery details. Fill in these fields as accurately as possible, as they will be used by La Poste to ship your order. If you wish to have your order delivered to a business address, don't forget to enter the company name in the "Company" field. By default, your billing details will be the same as your delivery details, but you can choose a different billing address. Check this option. A new form will appear, which you must complete.

We will then ask you to enter your email address and password. This information will be useful to receive your order confirmation email and to access your order tracking from your customer area.

Your shipping cost is calculated based on the country you specified in your shipping details. Next to this field, we'll specify the estimated date you'll receive your order at the latest. Review your information and click "Confirm" to proceed with your order.

You will now be taken to a screen where you can choose your newsletter subscription options. You can change these options at any time by accessing your customer area.

Next, select the payment method you'll use to complete your order. Review your order details in full using the order summary at the top of your screen. You can modify the contents of your cart, as well as your delivery and billing information, at any time.

After validating your information, you will be redirected to the secure payment screen of our payment partner Adyen.

1. PROCEED TO SECURE PAYMENT: You will then access our partner's secure payment screen. Fields are available for you to enter your credit card number, the expiration date, and the 3 numbers of the visual cryptogram on the back of your card. You will be asked for 4 digits if you are using an American Express card.

If your payment is accepted, you will be redirected to an order confirmation screen on our website. If your payment is not accepted, you have up to 3 attempts to re-enter your bank details. After the third refusal, you will be redirected to a screen on our website informing you that your payment has been refused. Contact our customer service to find out the reasons and work together to finalize your order.

• ORDER SHIPPING: Upon acceptance of your payment, you will receive an order confirmation email within a few minutes. Keep this email for your records. It will contain the details of your order, your delivery and billing information, the estimated delivery date, and the amount you paid online.

Your invoice will only be issued once your order has been prepared by our logistics center. Once your order has been prepared, you will receive a new email informing you that your order has been shipped. You can then download your invoice in PDF format by clicking on the link in the email, which will redirect you to your customer area.

Upon acceptance of your payment, you will be redirected to our website to a screen confirming your order. Within a few minutes, you will receive a confirmation email summarizing the details of your order. Please check your spam folder. If you have not received this email, we invite you to contact our customer service team, indicating the time and date of your order as well as the amount of the order.

We will then confirm whether the order has been taken into account or what needs to be done to validate it.

Our website requires JavaScript to function properly. Make sure JavaScript is enabled in your web browser (Internet Explorer, Firefox, Safari). If the problem persists, check that your firewall or other network protection software is not blocking access to our website. In some cases, it may be necessary to disable this protection to access it.

To ensure the fastest delivery times, we prepare and ship your order as soon as possible after your shopping cart has been validated. Therefore, we are unfortunately unable to modify your order once it has been validated, but you can return or exchange products within 30 days.

However, please do not hesitate to write to us after placing your order at eshop@pull-in.com ; we can make the required changes if it is not yet prepared.

All items sold on www.pull-in.com are in stock and ready to be sent to you (except for computer or physical stock discrepancies). For each order placed by Chronopost or UPS on a working day before 11 a.m., we will ship your package the same day (or the following working day for Colissimo; this time may be extended during promotional operations but the estimated delivery date will take this into account).

Delivery is guaranteed by Colissimo 48h for mainland France, Corsica, and Monaco, or Chronopost 24h, depending on your preference. For any order shipped abroad, you will receive your order via UPS (Express or Standard, depending on the country) or Colissimo International.

We also offer the flexibility of a collection point. You can take advantage of extended opening hours and collect your parcel whenever it suits you. This delivery method is only available in mainland France.

Regardless of your delivery method, you can track the status of your order in your order tracking in your customer area.

The delivery date of your order is communicated to you when you enter your delivery address. You are therefore informed of the date on which you will receive your order at the latest before having finalized your online purchase (delay of 1 to 3 days maximum for Chronopost, 2 to 5 days maximum for Colissimo / UPS, from the order date).

We deliver to mainland France (including Corsica), the French overseas territories, and the entire European Union, including the United Kingdom. International deliveries are available to the countries listed in the table below.

The associated shipping costs are detailed in the table below:

Orders placed on our website are shipped directly from our logistics center. It is not currently possible to pick up an order from one of our stores.

You can write to us after placing your order to request a change of address or product. If your order has not yet been prepared, we can do so. Otherwise, you will need to make a return. Feel free to change your default address for future orders in the "My details" section of your customer area.

First, check that your order has been processed: following the acceptance of your payment, you should have received an order confirmation email. Don't hesitate to check your spam folder.

An email was then sent to you to notify you that your order had been dispatched. If you have not received anything after 5 working days and no postal notice has been left in your mailbox, please contact our Customer Service.

If you would like information about an item sold on our site, have questions about an order placed or would like help placing an order, contact our Eshop Customer Service from Monday to Friday from 9 a.m. to 12:30 p.m. and from 2 p.m. to 5:30 p.m.

Telephone: +33 (0)5 58 43 46 95

Email: eshop@pull-in.com

We strive to respond to your emails within 24-48 hours. However, we can sometimes respond faster!

If you have a question about a purchase made in one of our exclusive PULLIN stores or would like information about our brand, contact our Consumer Service from Monday to Friday from 9:30 a.m. to 12:30 p.m. and from 2 p.m. to 5:30 p.m.

Telephone: +33 (0)5 58 43 69 11 (+33 (0)5 58 43 46 97 for a purchase in an exclusive PULLIN concept store)

Email: info@pull-in.com

Send us your CV and cover letter to the following address:

Email: recruitment@pull-in.com

You can submit your return request at https://www.pull-in.com/a/return

Did you place your order as a guest? We invite you to create an account on the official PULLIN | Pullin online store. Your order placed with this same email address will be immediately linked to your customer account. You will then be able to access the online return form, as well as a prepaid return label (if your order was eligible) allowing you to return your items to us free of charge.

You have thirty (30) working days from the date of receipt of your order to return the ordered products.

If you are near a PULLIN boutique (Arcachon, Biarritz, Chamonix, Hossegor, La Baule, Paris, Saint Tropez), you can exchange the same item for a different size (subject to in-store availability). Please bring your invoice or shipping confirmation with you.

Return shipping costs are the sole responsibility of the customer, except for orders delivered in France over €50, for which Socolissimo return shipping is free.

Outside of the store, exchanges are only processed according to the procedure below. This procedure must be followed in its entirety:

1. You must include the completed and printed Return Form with your package. Log in to your customer account, or create one if you placed your order as a guest, go to the "Orders" tab, and then click on "Return Request." Follow the instructions to complete this process. You will then be able to print the form to include in your package (as well as the prepaid label if the return is eligible). Without this Return Form, which includes the order number, the return will not be processed by PULLIN.
2. Products must be returned in their original packaging, with their labels and any accessories, in perfect condition for resale. They must not have been used, washed, or damaged. The return address is indicated on the return form, which you can download.
3. For PULLIN to cover any loss of products during return shipping, we advise you to make all your returns by registered mail with acknowledgement of receipt, otherwise we will not be able to refund your products.
4. Return costs are the sole responsibility of the Customer, except for orders delivered in France over 50 Euros for which Socolissimo return is free.

If the conditions mentioned above are met, your exchange order will be shipped at our expense upon receipt of your package. You will receive the new tracking number by email.

You have thirty (30) business days from the date of receipt of your order to return the ordered products. In-store returns are not accepted. Returns must be made according to the procedure below, which must be followed in its entirety.

You can submit your return request from https://www.pull-in.com/a/return .

You will be able to access the online return form, as well as a prepaid label (if your order was eligible) allowing you to return your items to us free of charge.

Return costs are the sole responsibility of the Customer, except for orders delivered in France over 50 Euros for which Socolissimo return is free.

1. You must include the completed and printed Return Form with your package. Log in to your customer account, or create one if you placed your order as a guest, go to the "Orders" tab, and then click on "Return Request." Follow the instructions to complete this process. You will then be able to print the form to include in your package (as well as the prepaid label if the return is eligible). Without this Return Form, which includes the order number, the return will not be processed by PULLIN.
2. Products must be returned in their original packaging, with their labels and any accessories, in perfect condition for resale. They must not have been used, washed, or damaged. The return address is indicated on the return form, which you can download.
3. For PULLIN to cover any loss of products during return shipping, we advise you to make all your returns by registered mail with acknowledgement of receipt, otherwise we will not be able to refund your products.
4. Return costs are the sole responsibility of the Customer, except for orders delivered in France over 50 Euros for which Socolissimo return is free.
5. If you received a return label from us, you can find possible drop-off points at https://www.laposte.fr/particulier/outils/trouver-un-point-d-envoi-de-colis-ou-de-retrait
6. For a full refund, if a free gift was included, it must be returned with all other items to receive a complete refund. If this is not done, you will be charged for it.

If the conditions mentioned above are met, you will be refunded the full amount including tax of the price of the returned Product(s) (and the delivery costs paid at the time of the Order in the event of the return of all the items ordered), with the exception of the taxes and customs duties paid by you at the time of delivery (and the return costs).

However, we generally issue refunds within a maximum of 5 working days of receiving your package.

Did you need an exchange? Feel free to follow the EXCHANGE procedure.

If you have not received a refund or exchange shipment confirmation by email within 10 days of your return, please contact customer service and we will get back to you as soon as possible. We recommend that you include your package reference number in your message.

When receiving my packages, if I consider that the packaging shows signs of deterioration, I have the option of:

• Either refuse the package, it will then be returned directly to my sender.
• Either request a provision at my post office so that I can open it in the presence of an authorized agent.

If your package has been accepted by a third party whose identity you do not know, you can still fill out the La Poste contact form, a customer advisor will review your request and you will receive a response within 2 working days.

PULLIN pays the utmost attention to the quality of its products. However, if, despite all the quality checks carried out, a defect is reported, we invite you to report this problem in order to receive a new item or a refund.

Please follow the return procedure and clearly indicate the reason for your return. In the event of a proven defect on our part, you will have the option of exchanging your item (while stocks last) or receiving a refund. We will be responsible for the return and resending costs.

We accept credit card payments: Carte Bleue, Visa, Mastercard, and American Express. We also accept PayPal or Apple Pay. Depending on the country, we also accept local payment methods.

Payment in 3 interest-free installments is available for deliveries between 100 and 600 Euros to France, Italy, and Germany. The payment service provider is Scalapay.

Payments by postal check, bank check, transfer or administrative order are not accepted.

ELECTRON cards from the VISA network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our site.

No banking information is stored on our site. Your banking details are entered directly on the secure servers of our technical and financial partners, Shopify Payments and Mollie. The banking information you provide, encrypted on your own computer, will never be transmitted unencrypted over the internet.

You have up to 3 payment attempts to complete your order. If none of these attempts are successful, your payment will be declined and you will be redirected to a screen on our website informing you that your payment has been declined. Your payment may have been declined for various reasons: an error in entering your bank details, the order amount may exceed your financial reserves, etc.

Contact our customer service to find out the reasons and find a solution together to finalize your order. We remind you that ELECTRON cards from the VISA network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our site.

If your credit card payment was successful and you have not received an order confirmation email within 5 minutes, please contact our customer service.

To log in to your customer area, simply enter the "My Customer Area" tab in the top navigation bar. Your email address and password will be requested on the home page. The password is the one you provided on your order form.

If you have forgotten your password, click the link on your login page to be redirected to the forgotten password form. An email will be sent to your inbox to set a new password.

For your security, no passwords will be sent by email.

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify, modify, and delete your personal data. This website is registered with the French Data Protection Authority (CNIL) under number 1351361.

From your customer area, you can modify your personal details and change your newsletter options. You can still exercise these rights by sending us a letter to the following address or by email to eshop@pull-in.com

LYL SAS

95 VANNIERS STREET

40150 SOORTS-HOSSEGOR

FRANCE

By accessing the orders section of your customer area, you can track the preparation status of your order.

Once your order is shipped, you can download your invoice in PDF format and print it.

To subscribe to the newsletter, go to the bottom of each page of the site. Simply enter your email address and confirm. Alternatively, in your customer area (my customer area), select the "my subscriptions" tab.

To modify your subscription to new release alerts, you have two options. You can click on the "modify my subscription" link in your last email or return directly to the "my subscriptions" tab in your customer area. Check the categories for which you wish to receive new release alerts and uncheck those for which you no longer wish to receive notifications. Don't forget to validate!

We are committed to you, visitors and customers of our site, to guarantee the confidentiality of the personal information you provide to us:

In order to process your order, we need to know who you are and what products you are purchasing. To do this, we place small programs called cookies on your computer. You can refuse the use of cookies; however, you will lose all customization of the service offered on the Site.

Cookies store the duration of your visit, your identity (known through your email and password) and the contents of your shopping cart. After you leave our site, this information is stored for 30 days after which it is permanently deleted from our site.

We are unable to send stickers and we are sorry for that.
At this time, we no longer include a sticker in every box of underwear or in every order placed on our site.
https://lyl-pullin.myshopify.com/ .

You will find the link to all of our stores at this link .

Below you will find the link to the presentation of our exclusive boutiques .