Refund policy

Counting from the date your order is received, you have 30 (thirty) working days in which to return the products ordered. Returns to shops are not accepted. Returns can only be made by adhering strictly to the procedure below:

• <You must complete and print the Returns form, and enclose it with your parcel. Connect to your customer area, access "My Orders" and Click on "Request RMA" to fill in this form. Without this return slip, the return will not be accepted by PULLIN.
• Products must be returned in their original packaging, with their labels intact and any accessories included, in perfect condition for re-sale. They must not therefore have been used, washed or damaged. The return address is shown on the return form that you can download.
• PULLIN can not take responsibility for any loss of products during transporting returns, we would advise you to send all your returns by registered post with acknowledgement of receipt, without which we will be unable to refund the cost of the items.
• The Customer is exclusively responsible for the cost of returning items, except when the item is defective upon reception. Please contact us if this is your case.

If the above conditions are met, the total amount of the items returned, including VAT, will be refunded. Your refund will take effect maximum within fourteen (14) days after receiving the items (most of the time, we refund within 3 business days). You will be refunded crediting the bank account used for your payment.