Delivery & Return

  1. Delivery
  2. Return
  1. Delivery
    Do you deliver outside of France?

    We deliver metropolitan France (Corsica included), the DOM-TOM and all the countries of the EU, The United Kingdom included. Worldwide delivery is available for countries listed bellow.

    What are the delivery charges?

    Depending on the composition of your order, three levels of shipping are available, divided as follows:




    France Métropolitaine, Corse, Monaco

    Relais colis
    NB : France delivery and return in relais colis on orders over €90

    4,50 €

    Colissimo 48h

    5,50 €

    Chronopost 24h

    13 €



    6,90 €

    The United States, Canada

    Colissimo international

    18 €

    Belgium, Germany, Spain, Italy, Luxembourg, Netherlands

    UPS Standard

    13 €


    UPS Standard

    17 €

    Austria, Denmark, Portugal

    Colissimo international

    17 €

    Hungary, Poland, Czech Republic, Slovenia

    UPS Standard

    18 €

    United Kingdom, Bulgaria, Estonia, Greece, Latvia, Lithuania, Romania

    UPS Standard

    21 €

    Finland, Sweden

    Colissimo international

    21 €

    Slovak Republic, Cyprus, Croatia, Malta, Russia

    Colissimo international

    24 €

    Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Martin, Saint-Pierre-et-Miquelon

    Colissimo international

    26 €

    South Africa

    Colissimo international

    34 €

    Australia, New Zealand, Japan

    Colissimo international


    French Polynesia, New Caledonia

    Colissimo international


    How long are your delivery times?

    For each order placed before 2.30pm, Monday to Friday, your order will be shipped the same day.

    The following delivery times are given as indication and depend on the day and time of your order, as well as the selected carrier.

    We are commited to respect a maximum delivery date, given to you during the placement of your order and indicated on the order confirmation.

    For more information on delivery times, please contact our customer service by email

    What happens if I'm not in when the delivery arrives?

    In absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the notice left in your mailbox.

    Your parcel will be kept in the postal contact point for a period of 15 calendar days from the day after the date of filing of the notice of passage. At the expiration of this period, the parcel will be returned.

    In case the timeout is attributable to you (the delivery address you provided was not correct or you are not past (e) pick up the package within 15 day period), the costs forwarding the package will be at your expense.

    Where will I have to go to pick up my parcel?

    For all orders placed on the website, you will receive an email reminding you of the delivery address you supplied.

    If you are out when the delivery arrives, the carrier in charge of the shipping will leave a note explaining where you can collect your parcel.

    Can I come and pick up my order in one of your boutiques?

    Orders placed on our website are dispatched from our logistics centre, so you cannot come and pick up your order from our store.

    Can I change a delivery address / the contents of the delivery?

    Once the order has been confirmed, it is unfortunately no longer possible to make any changes.

    This is because, to guarantee you the shortest delivery times, we prepare and dispatch your order within hours of you confirming your basket.

    However, it is possible to amend your default address for your next orders within the ‘my details’ section in your customer area.

    I still haven't received my order, is there a problem?

    First of all, check that your order has been received : following acceptance of your payment, you should have received an order confirmation email.

    If it is not in your inbox, check your spam folder.You should then have received an email telling you that your order has been dispatched. If you haven't received anything within 5 working days, and no note has been left in your letterbox by the Post Office or courier, contact our Customer Service Department.

  2. Return
    How do I return goods?

    Counting from the date your order is received, you have 15 (fifteen) working days in which to return the products ordered.
    Returns to shops are not accepted. Returns can only be made by adhering strictly to the procedure below:

    • You must complete and print the Returns form, and enclose it with your parcel. Connect to your customer area to fill in this form. Without this returns slip, the return will not be accepted by The Other Store.
    • Products must be returned in their original packaging, with their labels intact and any accessories included, in perfect condition for re-sale. They must not therefore have been used, washed or damaged. The returns address is shown on the returns form that you can download.
    • or The Other Store to take responsibility for any loss of products during transporting returns, we would advise you to send all your returns by registered post with acknowledgement of receipt, without which we will be unable to refund the cost of the items.
    • The Customer is exclusively responsible for the cost of returning items.

    If the above conditions are met, the total amount of the items returned, including VAT, will be refunded.
    Your refund will take effect within forteen (14) days after receiving the items. You will be refunded crediting the bank account used for your payment.

    How do I exchange an article?

    You will receive an email as soon as your parcel is received at our logistics centre. If you have not received an email confirming receipt within 10 days of returning your items, please contact the Customer Service Department and we will get back to you as soon as possible. We would recommend including your parcel reference number with your message.

    Have you received my returns?

    You will receive an email as soon as your parcel is received at our logistics centre. If you have not received an email confirming receipt within 10 days of returning your items, please contact the Customer Service Department and we will get back to you as soon as possible. We would recommend including your parcel reference number with your message.

    What should I do if my parcel is damaged on arrival?

    On receipt of your parcel, if you see that the packaging is showing signs of damage, you may either :

    • refuse the parcel, in which case it will be returned straight to our logistics centre,
    • ask for it to be delivered to your post office so that you can open it in the presence of an authorised officer.

    If your parcel has been accepted by an unknown third party, you can fill in the Post Office contact form. A customer advisor will look into your request and you will be sent a response within 2 working days.In any case, you may not accept the parcel whilst expressing reservations.

    What should I do if my item has a default?

    Pull-in pays particular attention to the quality of its products. However, should you find any fault despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning. If we accept the fault, you have the choice of re-ordering your item (subject to availability) or taking a refund. Return charges will be at our expense.